Refund Policy

​

Effective Date: July 2025

VisaGenix aims to provide transparent and fair refund terms.

​

3.1 Refund Eligibility

Refunds will only be issued in the following situations:

• Duplicate payment for the same service

• Order canceled within 24 hours before any work begins

• Service not delivered within 14 working days (excluding public holidays)

​

3.2 Non-Refundable Cases

We cannot issue refunds under these circumstances:

• If services have already started or been completed

• Visa was rejected by immigration authorities

• Client provided false or incomplete information

• Missed deadlines due to lack of cooperation from the client

​

3.3 Request Procedure

To request a refund:

• Email :  sales @visagenix.com with your payment receipt and reason

• We aim to process eligible refunds within 7–10 business days

​

​